Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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Lets just change those ip addressess. There's no firewall rules to consider and besides, it's only production.
 
Faydra said:
Lets just change those ip addressess. There's no firewall rules to consider and besides, it's only production.
Click to expand...

Heh, I can top that.

Our network team routinely makes changes to firewall and proxy rules mid-day...without telling anyone.

It's started to get better (people have started being fired this year for violating policy). They're finally getting serious about some of this stuff that's been lip service for years :).
 
Faydra said:
Lets just change those ip addressess. There's no firewall rules to consider and besides, it's only production.
Click to expand...
I haven't checked but I'm feeling pretty sure nobody else has used these fixed IP addresses on something like printers and that this will cause duplicate IP problems. Let's do this thing!
 
Norman Alexander said:
I haven't checked but I'm feeling pretty sure nobody else has used these fixed IP addresses on something like printers and that this will cause duplicate IP problems. Let's do this thing!
Click to expand...

When I worked at an IBM lab we usually set up TCP/IP on our own desktops and servers following a simple guide. Easy.
Until mid 90s one guy in a remote lab misread the instructions and set his PC's IP address to the main DNS server address. We were not amused.
 
Fun fact: In Australia, the word "route" is always pronounced "root", but "router" is always "rowter" and never "rooter".

Actually I've heard some people say "rowt" instead of "root".
 
In the UK outside of IT folk I've mostly heard router pronounced as "the box with lights on", "the Internet" or most often "the broadband box". :)
 
Let's plug the new printer in. I'm sure that'll cause no problems.

Except the default, unsecured WLAN means someone outside can see what's being printed and bridge onto our LAN...
 
I was actually quite surprised when our latest laptop didn't even HAVE an ethernet port, and even more so when the new printer didn't either. That was what convinced me not to spend a few thousand dollars having cable put into our new house.
 
I wish people were better at saying what they actually need us to do.

"Oh hi, I was told that I should call you."

"For what?"

"Um... I think I have a code number."

"Okay... so you're a new starter and you need me to issue you a password, is that right?"

"I think so."

:bwall
 
arthwollipot said:
I wish people were better at saying what they actually need us to do.

"Oh hi, I was told that I should call you."

"For what?"

"Um... I think I have a code number."

"Okay... so you're a new starter and you need me to issue you a password, is that right?"

"I think so."

:bwall
Click to expand...

Even better if they tell you an irrelevant story while you try to understand their actual issue.
:)
 
"Hi, is the internet down?"

"Not that I've been made aware of; are you unable to get online?"

"Well, most of my things can but my new iPad keeps telling me incorrect password for my wireless but I know it's right."

<Internal Monologue>Oh do you really?</Internal Monologue>


I swear, someone's computer could be on fire and the first question asked would be "Is the internet down?"
 
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