Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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arthwollipot said:
Yes, I was about to make a similar qualification. Mainframes are also limited by the way you can interface with them - you have to use their command line. Application virtualisation is a lot more flexible in that it's a basic Windows environment but your applications are run from the server rather than being directly installed on the computer's hard drive.
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You should take more interest in the field you work in.
 
RecoveringYuppy said:
You should take more interest in the field you work in.
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Well thanks for your armchair assessment of my professional capability. :rolleyes:

As it turns out I'm actually not a tech person. My strength is not in the technology - although I know more about how to operate our enterprise environment than many of my callers, I know less than any technician in our Tier 3 teams.

My skill is in caller relations. And I'm damn good at it. I leave the caller with a positive impression of the call even when I'm telling them something they don't want to hear ("no, when you tell it not to save when you close the document, it believes you").

I'm not a tech person. I can't program my way out of a wet paper bag, networking protocols confuse me, and at home I use a Mac. But the callers love me. I know because they've said so, both to me directly and as feedback to my bosses.
 
arthwollipot said:
I'm ambimoustrous. I'm strongly right-handed but I get RSI in my right wrist so quite a few years ago now I trained myself to use a mouse with my left. But whenever I remote in to someone else's computer I have to switch sides. Except on those few occasions where they're a leftie too, which are awesome.
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Sister. I swapped nearly thirty years ago, back before we knew how to use a mouse correctly
 
arthwollipot said:
Yes, I've briefly flirted with Ubuntu but something went wrong and I had no clue how to recover it. So I changed back to Mac. Never used it in any enterprise environment. And I worked with OS/2. Not OS/2 Warp mind you, OS/2.
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X-Windows was available on Mac OS until a few years ago. It's available 3rd party now - see Xquartz and Xming.

And X-Windows preceded OS/2 by at least a couple of years. :) Mind you, I preceded them both into the industry by about 12 years. Ask me about RSTS/E and TECO! ;)
 
Norman Alexander said:
X-Windows was available on Mac OS until a few years ago. It's available 3rd party now - see Xquartz and Xming.

And X-Windows preceded OS/2 by at least a couple of years. :) Mind you, I preceded them both into the industry by about 12 years. Ask me about RSTS/E and TECO! ;)
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I'll ask you about TECO if you'll ask me about THAC0. :D
 
arthwollipot said:
Well thanks for your armchair assessment of my professional capability. :rolleyes:

As it turns out I'm actually not a tech person. My strength is not in the technology - although I know more about how to operate our enterprise environment than many of my callers, I know less than any technician in our Tier 3 teams.

My skill is in caller relations. And I'm damn good at it. I leave the caller with a positive impression of the call even when I'm telling them something they don't want to hear ("no, when you tell it not to save when you close the document, it believes you").

I'm not a tech person. I can't program my way out of a wet paper bag, networking protocols confuse me, and at home I use a Mac. But the callers love me. I know because they've said so, both to me directly and as feedback to my bosses.
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Excellent! :thumbsup:
 
Norman Alexander said:
And X-Windows preceded OS/2 by at least a couple of years. :) Mind you, I preceded them both into the industry by about 12 years. Ask me about RSTS/E and TECO! ;)
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Takes me back to 1981 when I kicked off my I.T. career on PDP 11s, RSTS/E and Basic+/+2
 
Ugh. Do Release Management not even consider the impact on the Service Desk when they enable an update that prompts 8,000 users to enter an Administrator password in order to update Java?
 
arthwollipot said:
Ugh. Do Release Management not even consider the impact on the Service Desk when they enable an update that prompts 8,000 users to enter an Administrator password in order to update Java?
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Where I last worked no users would possess an admin password to enter. Updates should be pushed with a service account and all the user should have to do at most is click "now" or "later".
 
Well, there's more than one way to get into the innards of a computer. (Note: It didn't start out as an "ergonomic" keyboard.)
 

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