Dear Shaw Customer,
Recent media reports have indicated that a virus (W32.Blaster.worm/Lovsan.worm) has occured which may have affected some of our customers. The W32.Blaster.worm takes advantage of a vulnerability on computers running Windows and can be triggered without opening an email attachment or any other file.
If your computer has been infected with this worm your computer may reboot itself without your intervention.
Should you believe that your computer may have been infected with this worm we recommend that you use the tool provided here to remove it. (
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html).
If you prefer to manually remove the virus instructions are provided here (
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.html#removalinstructions).
To prevent this virus from infecting your computer Microsoft has provided the following updates.
For Windows XP users:
http://microsoft.com/downloads/deta...6C-C5B6-44AC-9532-3DE40F69C074&displaylang=en
For Windows 2000 users:
http://microsoft.com/downloads/deta...46-F541-4C15-8C9F-220354449117&displaylang=en
Shaw has taken steps to minimize the spread of this particular worm to Shaw customers. In addition we encourage you to update your virus software with the latest virus definitions on a regular basis.
More information about this worm or other viruses can be located on our Start Page at
http://start.shaw.ca by clicking on "Computer Virus Info".
If you have any questions please do not hesitate to contact us at (
http://support.shaw.ca/contacts.htm).
Sincerely,
Shaw Internet