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Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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Darat said:
Good job Adolph Blaine Charles David Earl Frederick Gerald Hubert Irvin John ...
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If this thread were in the Members Only area of the forum, I'd give you the actual name, because it was just great. But this is something that's going to come up again, I can guarantee it. Have you seen Thai names?
 
I've got the time it takes me to create a new starter, with the default options and nothing going wrong, to just under nine minutes.

Nice!
 
Wudang said:
Bonnie Prince Charlie aka Charles Edward Louis John Casimir Sylvester Severino Maria Stuart
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But on Thursday nights he was Ooomps La Butt, the sassiest drag queen in all of northern central south-eastern west England's east side!
 
Blue Mountain said:
^ This. Just what is it with lazy / incompetent / just plain stupid programmers who can't tell you why something went wrong, only that it did?

"Could not contact web site." WHY? No network connection? No DNS record for it? No route to host? Site doesn't respond on port 80 or 443? Accepted the connection but broke it again? Returned a funky 5xx error?

Some messages, Windows being the most notable offender here, are literally "Something went wrong." A lot of Windows apps will give an error code like "0x8001dead" and expect you to look it up yourself. But putting that string into a search engine usually gives you lot of hits like "What does error code 0x8001dead mean?" Sites with a bit more information all too often offer boatloads of speculation and very little of practical use.
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You've reminded me of my favourite Windows error.

Error!

No error condition found.
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It sounds like the computer has halted because there are no errors, but sadly it was just a lazy coder who forgot to tag that error.
 
All of us who have been doing New Starter Requests this week have just been informed that we've been doing one of the steps wrong. Yes, it's one of the steps that could be automated but hasn't been yet. It involves redirection from Jabber calls to voice mail. We have been entering the user's extension on the assumption that it would daisy-chain to the voice mailbox attached to that extension. But apparently we need to put in the voice mail extension (which is common to all users) directly. The SOP document is ambiguous - the correct extension is shown in the screenshot, but exactly which extension to use is not spelled out explicitly in the text. We all interpreted it in the same way, which was wrong.
 
arthwollipot said:
All of us who have been doing New Starter Requests this week have just been informed that we've been doing one of the steps wrong. Yes, it's one of the steps that could be automated but hasn't been yet. It involves redirection from Jabber calls to voice mail. We have been entering the user's extension on the assumption that it would daisy-chain to the voice mailbox attached to that extension. But apparently we need to put in the voice mail extension (which is common to all users) directly. The SOP document is ambiguous - the correct extension is shown in the screenshot, but exactly which extension to use is not spelled out explicitly in the text. We all interpreted it in the same way, which was wrong.
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Bloody users - always blaming the manuals!
 
novaphile said:
You've reminded me of my favourite Windows error.



It sounds like the computer has halted because there are no errors, but sadly it was just a lazy coder who forgot to tag that error.
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We've got some errors codes that just say basically "Contact Company X Technicians". Well, we are the company X technicians and none of us know what this is.

Another says "Write down the Details and Contact Company X Technicians". Well what details exactly?!?! Since that same message is all you get when you click on the "Details" button for the error.
 
Darat said:
Bloody users - always blaming the manuals!
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There was a Nuclear Magnetic Resonance machine I used during an analytical chemistry class in college. The manual almost read like it had originally been written in Chinese, run through Google Translate to make it German, run through again to translate the German to Italian, run through again to translate the Italian to French, and then finally translated from French to English.
(Although Google Translate didn't exist back then.)
 
Armitage72 said:
There was a Nuclear Magnetic Resonance machine I used during an analytical chemistry class in college. The manual almost read like it had originally been written in Chinese, run through Google Translate to make it German, run through again to translate the German to Italian, run through again to translate the Italian to French, and then finally translated from French to English.
(Although Google Translate didn't exist back then.)
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"For maximum enjoying, ensure the protective seal in place remains upon the atopmost gegenschlightenflassen. Else result disastrous may be. Also wariness encouraged when [text missing] or else can a fatality."
 
TragicMonkey said:
It's so plausible I can't believe it!
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That's because it was presented by a professional.

A professional presenter.

Did you read the info box with it? The guy who was speaking made his living doing narrations and voice-overs for technical presentations.

"This is the first time Turbo Encabulator was recorded with picture. I shot this in the late 70's at Regan Studios in Detroit on 16mm film. The narrator and writer is Bud Haggert. He was the top voice-over talent on technical films. He wrote the script because he rarely understood the technical copy he was asked to read and felt he shouldn't be alone."​

It worked.
 
That step that I was waiting last week for it to be automated? It's now automated. That'll cut the time it takes to create a New Starter Request in half. Yay!
 
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