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Cont: Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 11

Saw this on mastodon with people riffing on Neitzche “gaze into the abyss “

The IT operations version: "Gaze not into the Abyss, lest someone decides you're now the Abyss domain expert and forces you to continue staring into the damned thing"
 
Wudang said:
Saw this on mastodon with people riffing on Neitzche “gaze into the abyss “

The IT operations version: "Gaze not into the Abyss, lest someone decides you're now the Abyss domain expert and forces you to continue staring into the damned thing"
Click to expand...

That's no kidding, more than once I've added a bit of code or even just expressed an opinion only to hear the dreaded words "Ok, you're in charge".
 
Wudang said:
It seems what I call RDP , what some refer to as mstsc is now called the "windows app". link
I don't know who picked the name or why they hate help desks but well played. I can picture it now:
"My windows app doesn't work!"
Click to expand...
Yeah. I'm pretty sure my response to that would be "Which one?".

Most likely replied to with a repetition of "My windows app" or a blank stare.
 
novaphile said:
My instinct is that this user may also have a visual or cognitive impairment (that she may or may not be aware of).
Click to expand...
My instinct is that a majority of humans just aren't good at computers, beyond a few rote tasks.

And by instinct I mean I've seen research to that effect. I might dig it up (again) when I'm not in the middle of day drinking.
 
Them: "This data is wrong! This isn't the right result for an Orange!"
Me: "That isn't an Orange, that's an Apple. You're looking at the Apple file of Apple results for the Apple query of Apple data."
Them: "So are you going to fix it?"
 
TragicMonkey said:
Them: "This data is wrong! This isn't the right result for an Orange!"
Me: "That isn't an Orange, that's an Apple. You're looking at the Apple file of Apple results for the Apple query of Apple data."
Them: "So are you going to fix it?"
Click to expand...
Tell them its fixed. And if they want different results then they are going to have to edit the report themselves.
 
TragicMonkey said:
Them: "This data is wrong! This isn't the right result for an Orange!"
Me: "That isn't an Orange, that's an Apple. You're looking at the Apple file of Apple results for the Apple query of Apple data."
Them: "So are you going to fix it?"
Click to expand...
Pretend you are explaining it to your mother when you talk to them.
 
TragicMonkey said:
My mother tends to take it on faith that I understand what I'm talking about even when she doesn't. Whether that's a touching tribute of trust or just age-induced apathy I don't care to examine.
Click to expand...
You need to similarly train your co-workers.
 
Wudang said:
From Fesshole (anonymous confessions) I work in IT and hate friends/family asking me to fix their home computers, now everytime I fix someones computer and hand it back I whisper "Dirty bastard!" and the look of pure horror on their face gets me everytime. Nobody asks now so it worked a treat.
Click to expand...
I am quite the opposite. I love helping out with a computer or technical issues. It was my job for most of my career and it's a good time to show off my MaDz SkIlZ.. But that only applies to in-person. I don't want to do it in texting, on the phone, or by god, e-mail. Since each question generates two more, the only way to handle it is to be there. But shut up and let me work. I'll ask the questions if I need to.
 
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