During his scheduled round on the car deck the seaman of the watch heard shortly before 0100 hrs a metallic bang from the bow area as the vessel hit a heavy wave.
The seaman of the watch informed the second officer B about what he had heard and was ordered to try to find out what had caused the bang. The seaman did so by waiting at the ramp, listening and checking the indicator lamps for the visor and ramp locking devices. He reported that everything seemed to be normal.
At 0100 hrs the watch on the bridge was taken over by the second officer A and the fourth officer. After being relieved the second officer B and third officer left the bridge.
Further observations of unusual noise, starting at about 0105 hrs, were made during the following 10 minutes by many passengers and some crew members who were off duty in their cabins.
When the seaman of the watch returned from his round, soon after the change of watches, he caught up the master and entered the bridge just behind him. Shortly afterwards he was sent down to the car deck to find out the cause of the sounds reported by telephone to the bridge. He did not, however, manage to reach the car deck.
At about 0115 hrs the visor separated from the bow and tilted over the stem. The ramp was pulled fully open, allowing large amounts of water to enter the car deck. Very rapidly the ship took on a heavy starboard list. She was turned to port and slowed down.