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UK - Train firm apologise for "ladies and gentlemen" announcement

cullennz said:
What additional factor
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In the original instance, some gender identities were named and others not.

In the hypothetical, no genders ever got brought up at all.

The example lacks a claimant who was treated differently than any other person addressed as "passenger" in an announcement made to all *checks notes* passengers.
 
Delphic Oracle said:
In the original instance, some gender identities were named and others not.

In the hypothetical, no genders ever got brought up at all.

The example lacks a claimant who was treated differently than any other person addressed as "passenger" in an announcement made to all *checks notes* passengers.
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In both instances the passengers didn't have their genders mentioned.

But my wife wants her gender named as it affirms her real gender, not just some generic entity. Not doing this makes her cry..........Lot's.....It is unbelievable...You should see how much we spend on hankies and psychiatrists.
 
cullennz said:
Think it is more an acknowledgement that some weirdos complaint is so stupid it will probably make the Sun causing bad publicity, which needs to be dealt with.
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Well LNER would have got a better write up in "The Sun" if they had not responded to the complaint. Or more likely, no write up. So your deduction there doesn't hold water.
 
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Francesca R said:
Well LNER would have got a better write up in "The Sun" if they had not responded to the complaint. Or more likely, no write up. So your deduction there doesn't hold water.
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Disagree

For every nutty Sun reader there is a normal person.

It has an impressively massive circulation given we are living in the days of mulitple sources.

And they don't even need the tits anymore from memory.
 
You think LNER apologised to the passenger because they wanted the kind of coverage that you reported in the opening post?

Doubt it
 
Francesca R said:
You think LNER apologised to the passenger because they wanted the kind of coverage that you reported in the opening post?

Doubt it
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I think think LNER did what they did to cause as little PR collarteral damage as possible.

And it kind of worked as only the Sun (in the UK) seems to have still ran it.

I'm guessing it must have been a slow news day for even that tbh
 
"Ladies and gentlemen, mind the gap. The rest of you may disregard this announcement."
 
Francesca R said:
Well it backfired for them according to this thread then didn't it?
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Actually no funny enough.

The people agreeing with the weirdo seem to be giving big ups to train company and this is probably being replicated globally on any forum where a poster noticed the story, and the local people who disagree and think it is silly are still going to catch the train.

Kind of good work to the companies PR team at the end of the day.
 
Just as an add on. I waas bored so looked at LNER policies page on their website.

Their is zero references to gender.

A bit on equal pay for women and non white minorities though which is cool.
 
But all the while LNER thought the complaint was stupid but that if they didn't respond there would be bad publicity in The Sun or somewhere.

Erm. . . .
 
Francesca R said:
But all the while LNER thought the complaint was stupid but that if they didn't respond there would be bad publicity in The Sun or somewhere.

Erm. . . .
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I don't know as I don't work there, but a massive stab in the dark while the light is actually on would say probably yes.

Or they wouldn't have just done the one persons train.
 
Checkmite said:
The action - the fact that a decision was made that resulted in some kind of change to address the problem - matters. What underlies the decision is what's irrelevant.
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If they wanted to address a problem, that IS what underlies the decision. You're trying to have it both ways, and are ignoring the possibility that there was no problem but that they wanted to avoid bad exposure.

It's like when an annoying customer swears that the price of the item was different, and after 20 minutes of holding up the other customers, the manager gives them what they want just to get rid of them. It doesn't mean they are admitting that they were correct or that there was a problem to be solved, other than an annoying customer.
 
The starting point of customer service is to apologise even if you i then do nothing. I don't know if they actually intended stopping guards saying 'ladies and gentlemen'. However, I have now seen a number of people getting irate on the internet about the 'ban'. This has raised the issue so LNER now definitely will do something about it.
 
Checkmite said:
You're correct that this would become laborious, which is why you don't separately greet subgroups in your announcements; you instead address the entire group singularly with an appropriate term, like "passengers".
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You don't even need to do that, when it comes down to it.

"Good morning ladies and gentlemen, welcome to the 9:50 to Bromsgrove"

"Good morning passengers, welcome to the 9:50 to Bromsgrove"

"Good morning and welcome to the 9:50 to Bromsgrove"

I'd have thought that the third was the best option. It's the tack I've always taken whenever I've had to make public announcements.
 
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