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UK - Train firm apologise for "ladies and gentlemen" announcement

gnome said:
Without significant additional detail, this sounds like a less complicated case. Someone choosing the wrong form of address based on their impression is not abuse, anyone can make an error--and honestly visual cues are no guarantee of what someone's preference is anyway. You don't even come close to the question of mistreatment unless the person has made their preference verbally clear and the person seems to be deliberately ignoring it.
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Eden, who lives in Chorley, says she politely tried to correct the Northern Rail revenue officer but claims he continued to misgender her.

She explains: “I think he was training the other worker because everything I was saying, he was relaying it back and explaining all while calling me ‘he’ and ‘sir’.

“I kept correcting him by saying it’s ‘miss’ or ‘she’ but by the fifth time, it really started to annoy me. I shouted ‘oh my god, it’s she’.

“He just looked me up and down and tutted and looked at his colleagues as if he couldn’t understand the point I was trying to make.

“He said something along the lines of ‘man, woman, whatever! God, what’s the world coming to, eh?’.

“I’m not proud but I just turned around and shouted ‘oh, get a ********** grip, mate’.”
 
Matthew Best said:
Eden, who lives in Chorley, says she politely tried to correct the Northern Rail revenue officer but claims he continued to misgender her.

She explains: “I think he was training the other worker because everything I was saying, he was relaying it back and explaining all while calling me ‘he’ and ‘sir’.

“I kept correcting him by saying it’s ‘miss’ or ‘she’ but by the fifth time, it really started to annoy me. I shouted ‘oh my god, it’s she’.

“He just looked me up and down and tutted and looked at his colleagues as if he couldn’t understand the point I was trying to make.

“He said something along the lines of ‘man, woman, whatever! God, what’s the world coming to, eh?’.

“I’m not proud but I just turned around and shouted ‘oh, get a ********** grip, mate’.”
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I think this is the customer in question: https://www.instagram.com/p/CKCdMwwHO6Q/
 
Ahh, fell for the headline.

So it was a case of deliberate rudeness. That deserves a complaint.
 
Matthew Best said:
It was a link to her GoFundMe page, in case you want to contribute to it. I'm really not sure what is difficult to understand about that.
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No, I think the question is about the relevance of your provision of her GoFundMe page to the matter at hand - which was her (if her claim is to be taken at face value) being deliberately and repeatedly mis-gendered by a rail operator employee.

(Oh and her GoFundMe page is no longer active, so nobody could contribute to it even if they wanted to...)
 
Cainkane1 said:
The UK isn't alone. Maybe the train conductor should have said welcome aboard folks and not made mention of gender at all. It seems like there are lots of genders in this day and time.
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And in fact it was/is the official policy of the rail operator in question to avoid arcane gendered terms such as "ladies and gentlemen". "Folks" might be a bit, well, folksy for the UK - but as I and others have pointed out within this thread, constructions such as "welcome to all of you who are travelling with us today" or "good morning everyone, and thanks for travelling with us today" are both simple and effective.
 
There's more!

South Western Railway is forced to apologise to a woman when she was fined for not having a ticket.

I'm afraid I was only able to find a Daily Fail link for this:

https://www.dailymail.co.uk/news/ar...s-size-18-woman-inspector-said-fat-build.html

"South Western Railway has been forced to apologise to a size 18 woman after an inspector described her as being of 'fat build'.

The firm admitted the use of the word 'fat' to describe Natasha Kaur was derogatory after she made a formal complaint following a row over not having a valid ticket.

The worker dubbed the 28-year-old a woman of 'fat build' in a written description when she could not prove her right to travel."
 
Matthew Best said:
There's more!

South Western Railway is forced to apologise to a woman when she was fined for not having a ticket.

I'm afraid I was only able to find a Daily Fail link for this:

https://www.dailymail.co.uk/news/ar...s-size-18-woman-inspector-said-fat-build.html

"South Western Railway has been forced to apologise to a size 18 woman after an inspector described her as being of 'fat build'.

The firm admitted the use of the word 'fat' to describe Natasha Kaur was derogatory after she made a formal complaint following a row over not having a valid ticket.

The worker dubbed the 28-year-old a woman of 'fat build' in a written description when she could not prove her right to travel."
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Read through the article but couldn't find any indications that SWR was forced to do anything.
 
Squeegee Beckenheim said:
Disneyland now says "Dreamers of all ages", rather than "Ladies and Gentlemen" when announcing fireworks displays

I expect this means the fall of civilisation.
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There's a difference between an organization voluntarily modifying its language, and someone in that organization suffering consequences because some rando with a grudge complained that they used the "wrong" language.

That said, Disney has been on the wrong side of history for a long time already.
 
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