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My new website...

EagleEye

Thinker
E
Joined
Jul 29, 2005
Messages
244
Hey, sorry if this is considered spam... I figure that since I joined this forum because of my actual INTEREST in the JREF, and the fact that I've participated in actual discussions here in the past, it's okay to tell people here about this...

I just started a new web service for tech support online... it's pay per minute, or pay per email response...

Here's the website:

Basically, I wanted to let people here know about it for two reasons... first, of course, is I'd like you to consider using the service if you need technical help with your computer... but also, if you are a tech, and you want to make some money handling tickets, I am accepting new techs...

This isn't spam, but it is a commercial advertisement. If anyone is interested in getting tech help from EagleEye, please PM him.
Replying to this modbox in thread will be off topic  Posted By: Lisa Simpson
 
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EagleEye...

Trouble is, there are too many 'Techs' here who will help others for free...


DB

( ETA...Good looking site tho'...)
 
Yeah, well, maybe I can entice them to stop doing so and join me to make money for their help, instead of giving it all away. LOL

I'm well-aware of the problem though... techs are notoriously "helpful smart guys with inferiority complexes"... they feel the need to show how much they know, and help everyone they can...

This is why techs usually get REALLY low pay unless they're very specialized, and why there isn't really a "tech union" yet.
 
Oh, and thanks for the compliment too... I did all the work on the site, but I had my sister's help in the color scheme...
 
EagleEye...

I hope it does well...

I've bookmarked it...

Interesting to see what the site evolves into...

Like i said before...The site looks simple...but professional...with a touch of the 'Average joe on the street...I talk your language' kinda thing...

Just my 2c worth...

DB
 
I can't say I'd like the idea of someone I don't even know, living who knows where, remotely connecting to my computer. :cool:

What's your background, experience, training, etc.?

How do you confirm whether someone wanting to be a tech has any tech training/experience?

What happens if you're unable to fix the problem? Is the client still billed?

Even if you do fix the problem, what happens if the client refuses to pay?

Your idea sounds good in theory, but how practical would it end up being?

RayG
 
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RayG said:
I can't say I'd like the idea of someone I don't even know, living who knows where, remotely connecting to my computer. :cool:

What's your background, experience, training, etc.?

How do you confirm whether someone wanting to be a tech has any tech training/experience?
Click to expand...

So far, all of the techs are people I have known for over a year... but very soon, new techs will be required to submit an application with resume.

RayG said:
What happens if you're unable to fix the problem? Is the client still billed?
Click to expand...

I should probably be a bit more clear on this... it's detailed fully in the terms of service agreement... but not in the FAQ...

Basically, though, if the problem isn't fixed, the client isn't charged.

RayG said:
Even if you do fix the problem, what happens if the client refuses to pay?
Click to expand...

This is why the client is required to fund their account before submitting a ticket, and why support ends if the client runs out of credit in their account.
 
Oh yeah... and remote desktop sharing is not required... these people are very experienced at telephone tech support and don't HAVE to use RDS... it's just more convenient for everyone involved.
 
RayG said:
Yes, but what is your training, experience, etc.?

RayG
Click to expand...

Ah hah!

Actually, that's in the FAQs! :)

From http://www.eeisi.com/support/faq.php#9999

This site was developed by, and is run by Joseph "Jared" Mark.
Jared has worked for over 10 years in the IT industry. He ran his own business in the mid 90s selling custom computer systems, doing web site development, and offering other consulting services. He has built over 700 PCs from scratch, and has repaired thousands. He has an extensive background in hardware troubleshooting and repair, as well as an extensive knowledge of all Microsoft operating systems from DOS 3.1 all the way up to Windows XP.
Jared has performed in many capacities in his IT career, including database programming and administration, network administration and setups, application programming, and technical support.
Jared was a Level 3 Tech for a major Internet Service Provider. In that capacity he was tasked with providing technical support for both Windows and Macintosh users, and dealt with Dial-up, Cable, DSL, Satellite, and Home Networking issues. Jared was also a member of an exclusive team of techs that were responsible for the most difficult support calls, where customers would cancel their accounts if he couldn't fix their problem. In essence, he was the "last resort" for many customers before they gave up on the ISP altogether. In this capacity, Jared had an over 95% fix rate.
Jared is 31 years old, lives in Nebraska, is married, and has 2 children.
Click to expand...

I'd also like to add that I've developed a few programs that made one of my previous bosses a whole lot of money... it was a computer maintenance program, and while I don't feel it was very good, this guy ended up making about 250k selling it, in 6 months time...
 
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