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Google down!

Olowkow

Philosopher
Olowkow
Joined
Oct 29, 2007
Messages
8,230
Uh oh!!!!
What's going on?
Secure Connection Failed

The connection to www.google.com was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
Click to expand...
 
I tried my ipod,and it's working. WTF is going on?

Yes, down for just me. ???? What did I catch?
 
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Well it's back again. Never mind.:o Google looks normal again. I wonder what was going on for about 10 minutes. I really expected to see headlines on the news about a huge DOS attack from Russia or China!!! :D

How odd. It is very scary to think how much we rely on Google. That was about as bad as a power outage or complete internet failure. Grumble.
 
paulhutch said:
It appears it was a temporary SSL certificate glitch that showed on you particular Browser/OS combination.
Click to expand...

Thanks. I have no idea what that means, but it sounds benign, as compared to an Isis invasion.:D

ETA: I recently got Bitdefender antivirus. It seems to have a lot of quirks. No other changes to speak of to my system.
 
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BitDefender tech support is pretty much non-existent. Sent me a really dumb computer data gathering tool which doesn't work. I wish they had just answered my questions.

Anyway. Today, google still randomly not working on Firefox and Chrome, on three computers in the house.

Now, I just noticed that YouTube is also not working when Google is down. Other sites work fine when these are not loading. In real time, one computer can bring up google, while the other can't.

This is very odd. Aggravating. I'm switching to Yahoo.com search, but I really miss YouTube.
 
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Gawdzilla Sama said:
Stalled on me a few times today.
Click to expand...

Thanks. That's the first I've heard anyone else has been having trouble. I'm getting that error message, and I've played with Firefox settings as per those who have had similar problems. Nothing has fixed it yet.

Maybe it's like JREF, they just need a new server. :rolleyes:
 
Olowkow said:
Anyway. Today, google still randomly not working on Firefox and Chrome, on three computers in the house.

Now, I just noticed that YouTube is also not working when Google is down. Other sites work fine when these are not loading. In real time, one computer can bring up google, while the other can't.
Click to expand...

Assuming it's still the same Secure Connection Failed error message, try manually changing the URL in the address bar from https://google.com to http://google.com (the s means secure). If the full URL doesn't show simply type the whole normal non-secure URL http://google.com.

Since your having problems on three PCs but not on an iPad, do the PCs all have Bitdefender on them? If yes, try uninstalling Bitdefender on one of them, rebooting and then try to connect again.

FYI - since YouTube is part of Google it makes sense that a security certificate acceptance error would affect both sites (similar certificate configurations).
 
paulhutch said:
Assuming it's still the same Secure Connection Failed error message, try manually changing the URL in the address bar from https://google.com to http://google.com (the s means secure). If the full URL doesn't show simply type the whole normal non-secure URL http://google.com.

Since your having problems on three PCs but not on an iPad, do the PCs all have Bitdefender on them? If yes, try uninstalling Bitdefender on one of them, rebooting and then try to connect again.

FYI - since YouTube is part of Google it makes sense that a security certificate acceptance error would affect both sites (similar certificate configurations).
Click to expand...

Right, I understand about YouTube. Why couldn't it be problems with Answers in Genesis?????:D

I just now tried the http://google.com without "s". Here is the message I got after about 30 seconds:

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Click to expand...

I tried my iPod also. Google comes up right away. Have not tried the iPad.

Two minutes or so later, now google coming up on my computer as normal. Wow!

Actually I have two computers in use, plus a touch IPod and an iPad Air. Problem occurs on computer #2 (wife's) also. Bitdefender is installed on computer#1 (mine) only. Problem happens with Chrome or Firefox. I use AT&T Uverse for internet.

My email correspondence w/Bit defender is not productive. I doubt it is their fault anyway.
 
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paulhutch said:
I'm out of ideas but at least you got a different error this time. So just maybe it's one of those weird networking issues that will clear up as mysteriously as it started.
Click to expand...

No problem. This is one of those really arcane problems I guess. The problem persists with our two PC's but does not appear to ever happen using the Apple iOS devices, iPod and iPad.

I spoke with a very smart tech savvy youth at AT&T internet tech support. I really didn't expect anything but stock answers, reboot etc. He dug through his past complaints and found one or two like mine concerning Google.com. I don't understand these protocols, but apparently there is a new feature called IPV6, the older being IPV4. My browsers are IPV6 enabled. He states that Google has been slow to implement ipv6 (or something :confused:) and they believe some users may have trouble when it is enabled. He's not sure why. There is a test to determine whether this is enabled in browsers:

www.test-ipv6.com/

The tech told me to disable IPV6 in Firefox by changing to TRUE in this setting:

network.dns.disable.ipv6 =====> TRUE
Click to expand...

Now the above test comes back with:

IPv6 connections work, but connections using DNS names do not use IPv6. For some reason, your browser or your OS is not doing IPv6 DNS 'AAAA' lookups.
Click to expand...

"Before" test indicated all was ok w/regard to ipv6. I have no idea of the downside to this change, so I don't recommend fooling with the Firefox settings.

So far, about an hour or so, I have not had the problem with Google or YouTube since making this change on my PC. I will try my wife's computer later to see if this is just a coincidence or an actual cure.

I'll update with any further experimental information. I really have better things to do with my Saturday.:mad:


ETA: I may as well include the entire test results display FYI. I xxx'd out any identifiers.


Your IPv4 address on the public Internet appears to be xxxxxxxxxxxxxxxxxxx

Your IPv6 address on the public Internet appears to be xxxxxxxxxxxxxxxxxxxxxxxxxxx
Your Internet Service Provider (ISP) appears to be ATT-INTERNET4 - AT&T Services, Inc.,US

It appears that you use a managed tunnel mechanism, 6RD, to transport IPv6 over IPv4. [more info]

Good news! Your current configuration will continue to work as web sites enable IPv6.

You appear to be able to browse the IPv4 Internet only. You will not be able to reach IPv6-only sites.

IPv6 connections work, but connections using DNS names do not use IPv6. For some reason, your browser or your OS is not doing IPv6 DNS 'AAAA' lookups. [more info]

Your DNS server (possibly run by your ISP) appears to have IPv6 Internet access.
Click to expand...
 
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That was a surprisingly good try by the AT&T support tech. Three or more years ago I myself might have suggested you try that but IPv6 implementations have completely settled down now. I personally haven't seen a networking problem I could diagnose to an IPv6 implementation problem in about 6 years (they were common 10+ years ago).

I did have one other idea for a possible fix just now. Try a complete power cycle of your entire network. By this I mean literally completely power down of every single network device, some may require pulling an ac power cord to truly power down. This includes iPods, iPads, PCs, routers, modems, switches, hubs, Game consoles, streaming TV devices, etc.

Wait a couple minutes then start powering up the devices one at a time. Power up in rough order of closeness to the physical incoming wire and let each device fully initialize before moving on to the next device. e.g. Modem, wired router, switches/hubs, wired devices, wireless access point, wireless devices. Don't worry if you don't know exactly which devices of yours correspond to the names I've written, basically follow the wires and do all wires first then wireless. This will probably take a quite a few minutes to accomplish so make sure your household is ready to be without the internet for an hour when you start.

If that doesn't fix things, and the problem doesn't self correct, then I recommend you find someone local who knows how to use advanced network diagnostic tools (e.g. Wire Shark). I'm certain that if I could be physically at your house with all my bag of tools I could nail down the actual cause of this odd problem.
 
paulhutch said:
That was a surprisingly good try by the AT&T support tech. Three or more years ago I myself might have suggested you try that but IPv6 implementations have completely settled down now. I personally haven't seen a networking problem I could diagnose to an IPv6 implementation problem in about 6 years (they were common 10+ years ago).

I did have one other idea for a possible fix just now. Try a complete power cycle of your entire network. By this I mean literally completely power down of every single network device, some may require pulling an ac power cord to truly power down. This includes iPods, iPads, PCs, routers, modems, switches, hubs, Game consoles, streaming TV devices, etc.

Wait a couple minutes then start powering up the devices one at a time. Power up in rough order of closeness to the physical incoming wire and let each device fully initialize before moving on to the next device. e.g. Modem, wired router, switches/hubs, wired devices, wireless access point, wireless devices. Don't worry if you don't know exactly which devices of yours correspond to the names I've written, basically follow the wires and do all wires first then wireless. This will probably take a quite a few minutes to accomplish so make sure your household is ready to be without the internet for an hour when you start.

If that doesn't fix things, and the problem doesn't self correct, then I recommend you find someone local who knows how to use advanced network diagnostic tools (e.g. Wire Shark). I'm certain that if I could be physically at your house with all my bag of tools I could nail down the actual cause of this odd problem.
Click to expand...

Will do. Life intervenes right now.
 
The google problem has apparently cured itself. :confused: It has not happened in two days. I got rid of BitDefender in the process since it was taking too much disk time, but it was not causing the "Secure Connection Failed" warning. Nothing that I did really had any effect on the google/youtube/gmail blockage. I got my 16 gig of RAM installed today, loaded Panda AV, and the computer is working well.

What an odd problem.
 
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